Privacy Policy

1. Introduction

TP Health & Fitness Coaching ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tphealthfitness.com (including its subdomains, such as our coaching guide and course pages) and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Subscribe to our newsletter
• Book a consultation or training session
• Contact us via email or phone

This personal information may include:

• Contact Information: Name, email address, phone number
• Communication Data: Messages, inquiries, and correspondence
• Service Information: Fitness goals, preferences, and requirements

2.2 Automatically Collected Information

On some of our pages, including our coaching guide and course landing pages, we use Google Analytics 4 (GA4) to understand how visitors use the site. GA4 only loads after you actively accept analytics cookies in our consent banner (see Section 8). If you reject analytics cookies, no Google Analytics scripts are loaded and no analytics data is sent to Google.

Where you have consented, GA4 may collect:

• Usage Data: Pages visited, time spent on pages, referring websites
• Device Information: Browser type, device type, operating system
• Technical Data: Approximate location (city level), page load times and Core Web Vitals performance metrics
• Interaction Data: Clicks on key buttons (such as checkout links), scrolling behaviour and general site engagement

We use Google Consent Mode so that analytics storage remains denied until you accept. You can change your choice at any time using the cookie settings link in the footer of pages where the consent banner is shown.

2.3 Local Storage

We use browser local storage for limited purposes:

• Cookie consent: Remembering whether you accepted or rejected analytics cookies, so your choice is respected on future visits
• Site functionality: Remembering preferences and settings needed for the site to work as expected

Consent preferences are stored locally in your browser and are not shared with third parties. You can clear this data at any time through your browser settings, which will reset your cookie choice and show the consent banner again on your next visit.

3. How We Use Your Information

We use the information we collect for various purposes:

• Service Delivery: To provide fitness coaching and training services
• Communication: To respond to inquiries and provide customer support
• Personalisation: To tailor our services to your fitness goals and preferences
• Website Improvement: To analyse usage patterns and improve functionality (with your consent for analytics cookies)
• Marketing: To send relevant information about our services (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

Our legal basis for using Google Analytics is your consent. You can withdraw consent at any time by rejecting analytics cookies or using the cookie settings option on relevant pages.

4. Third-Party Services

Our website uses the following third-party services:

4.1 Google Analytics

We use Google Analytics 4 on selected pages (including our coaching guide landing pages) to understand how visitors use those pages. Google processes this data on our behalf as a data processor. Analytics only runs if you accept analytics cookies. Google may process data on servers outside the UK; where this occurs, appropriate safeguards apply under Google's data processing terms. For more information, see Google's Privacy Policy.

4.2 Momence

We use Momence for booking, class schedules, lead forms and webchat. When you use these features, your messages, booking details and contact information may be processed by Momence. Please refer to Momence's Privacy Policy for more information.

4.3 Mailchimp

When you subscribe to our newsletter or submit certain forms on our website, your details may be processed by Mailchimp (The Rocket Science Group LLC). Please refer to Mailchimp's Privacy Policy for more information.

4.4 Stripe

Some of our pages link to Stripe for secure payment processing when you purchase digital products or services. Payment details are handled directly by Stripe and are not stored on our website. Please refer to Stripe's Privacy Policy for more information.

4.5 Social Media

Our website contains links to social media platforms including Instagram. When you interact with these links, you may be subject to the privacy policies of those platforms.

5. Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal information:

• Secure data transmission using HTTPS encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of contact form submissions

6. Data Retention

We retain your personal information only as long as necessary:

• Contact inquiries: Up to 2 years for follow-up and service improvement
• Client information: Duration of our business relationship plus 1 year
• Website analytics (GA4): Retained by Google according to its default retention settings (typically up to 14 months), or as configured in our analytics account
• Marketing data: Until you unsubscribe or request deletion

7. Your Rights

Under UK data protection laws, you have the following rights:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Object: Object to processing for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent for analytics cookies at any time (this does not affect the lawfulness of processing before withdrawal)
• Right to Data Portability: Request transfer of your data in a usable format

To exercise any of these rights, please contact us using the information provided below.

8. Cookies and Local Storage

We use cookies and similar technologies (including browser local storage) in two broad categories:

• Essential: Required for basic website functionality, such as remembering your cookie consent choice
• Analytics (optional): Used to understand how visitors use selected pages via Google Analytics 4. These are only activated if you click Accept on our cookie banner

8.1 Cookie Consent

On pages where analytics is used, you will see a cookie consent banner when you first visit. You can choose to Accept or Reject analytics cookies. Reject means Google Analytics is not loaded, no analytics cookies are set, and no usage data is sent to Google. Your choice is saved in your browser so the banner does not reappear on every visit.

You can change your mind at any time using the "Cookie settings" link in the footer of pages that show the consent banner. This clears your saved choice and lets you accept or reject again.

8.2 Managing Cookies in Your Browser

You can also block or delete cookies and local storage through your browser settings at any time. Note that blocking essential storage may affect how the consent banner behaves on return visits.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: